995bt Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 995bt ("we", "us", "our", "the Platform") collects, uses, stores, shares, and protects personal data relating to users ("you", "your", "the Player") of the 995bt website located at https://995bt.io and all associated services, including the sportsbook, live casino, slots library, and payment processing functions.

995bt is committed to handling personal data responsibly and transparently. We recognise that our players — whether based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or elsewhere across Bangladesh — place genuine trust in us when they provide their personal information, and we take that responsibility seriously.

This Policy forms part of the overall agreement between you and 995bt, alongside the Terms & Conditions and the Responsible Gaming Policy. Where any conflict exists between this Policy and those documents, this Privacy Policy governs data-related matters. For all other matters, the Terms & Conditions take precedence.

By registering an account on the 995bt platform, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you must not register an account or use the 995bt platform.

2 Data We Collect

995bt collects personal data through several channels: directly from you when you register, make a deposit, or contact support; automatically when you use the platform; and from third-party service providers who assist us in identity verification and payment processing. The categories of personal data we collect are set out in the table below.

3 How We Use Your Data

995bt uses the personal data we collect for specific, clearly defined purposes. We do not use your data for any purpose beyond those listed below without first obtaining your explicit consent.

• Account Management: Creating and maintaining your player account, authenticating your identity at login, and managing account settings and preferences.
• Payment Processing: Facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard in Bangladeshi Taka (BDT), and maintaining accurate financial records for your account.
• Identity Verification (KYC): Verifying that you meet the 995bt eligibility requirements, including the 21+ age restriction, and confirming ownership of the payment methods linked to your account.
• Responsible Gaming: Monitoring gaming patterns to identify signs of problem gambling behaviour, enabling player-requested deposit limits, cooling-off periods, and self-exclusion requests, and proactively intervening where necessary in the player's best interest.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, bonus abuse, multi-accounting, and other prohibited conduct outlined in the Terms & Conditions.
• Customer Support: Responding to support enquiries, resolving disputes, and maintaining records of communications for quality assurance and complaint handling purposes.
• Platform Improvement: Analysing aggregated usage data to improve the performance, reliability, and user experience of the 995bt platform, including the sports betting, live casino, and slots sections.
• Legal Compliance: Meeting our obligations under applicable anti-money-laundering, counter-terrorism financing, and data protection requirements, and responding to lawful requests from regulatory authorities.
• Marketing Communications: Sending you promotional offers, bonus notifications, tournament announcements, and seasonal promotions (such as BPL or IPL specials) where you have opted in to receive such communications. You may unsubscribe at any time.

4 Legal Basis for Processing

995bt processes personal data on the following legal bases, which correspond to the purposes described in Section 3:

• Contractual Necessity: Processing your identity data, contact data, and financial data is necessary to perform the contract between you and 995bt — i.e., to operate your player account, accept your bets, and process your deposits and withdrawals.
• Legal Obligation: Processing for identity verification (KYC), anti-money-laundering checks, responsible gaming monitoring, and regulatory reporting is required by applicable law and cannot be opted out of.
• Legitimate Interests: Processing for fraud prevention, platform security, abuse detection, and aggregate analytics is carried out on the basis of 995bt's legitimate interest in maintaining a safe, fair, and operationally effective platform for all players.
• Consent: Processing for direct marketing communications is carried out solely on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time by contacting [email protected] or using the unsubscribe mechanism in any marketing email.

5 Data Sharing & Third Parties

995bt does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the relevant purpose.

5.1 Service Providers

We share data with trusted third-party service providers who assist in operating the 995bt platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, customer support platform vendors, IT infrastructure and hosting providers, and game studio partners (including Evolution Gaming, Pragmatic Play, Microgaming, NetEnt, Spribe, and Ezugi). All service providers are contractually required to process personal data solely for the purposes instructed by 995bt and to maintain appropriate data security measures.

5.2 Legal and Regulatory Disclosures

995bt may disclose personal data to law enforcement agencies, government bodies, or regulatory authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 995bt, its players, or the public. We will, where permitted, notify you of any such disclosure request.

5.3 Business Transfers

In the event that 995bt undergoes a merger, acquisition, restructuring, or sale of all or part of its business assets, personal data held by 995bt may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance of any such transfer, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

6 Cookies & Tracking Technologies

995bt uses cookies — small text files stored on your device by your browser — and similar technologies such as web beacons and local storage to enhance your experience on the platform. The cookies used by 995bt fall into the following categories:

995bt does not use third-party advertising cookies, social media tracking pixels, or cross-site behavioural profiling technologies. You can manage or disable cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will prevent you from logging in and using core platform features. Disabling functional or analytics cookies will not affect your ability to place bets or make transactions.

7 Data Retention

995bt retains personal data for no longer than is necessary for the purposes for which it was collected, or as required by applicable legal or regulatory obligations. The following retention periods apply:

• Active Account Data: Retained for the duration of your registered account relationship with 995bt, plus a minimum of five years following account closure.
• Transaction and Financial Records: Retained for a minimum of five years from the date of the transaction, in compliance with anti-money-laundering record-keeping requirements.
• KYC and Identity Verification Documents: Retained for a minimum of five years from the date of verification. Copies of government-issued identity documents are securely deleted promptly following confirmation of verification where technically feasible.
• Support Communications: Retained for up to three years from the date of the communication for quality assurance and dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of the marketing relationship plus two years following withdrawal of consent, as evidence of lawful processing.
• Technical and Usage Logs: Typically retained for 90 days in raw form; aggregated and anonymised analytics data may be retained indefinitely.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with 995bt's internal data lifecycle management procedures. Where deletion is not immediately possible due to technical constraints, the data will be isolated from active processing until secure deletion can be carried out.

8 Data Security

995bt implements a layered suite of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures in place include:

• TLS 1.2 / 1.3 SSL encryption for all data transmitted between your device and the 995bt platform.
• AES-256 encryption at rest for sensitive fields including passwords (hashed and salted), financial account references, and identity document copies.
• Role-based access controls ensuring that 995bt staff can only access personal data to the extent required for their specific operational role.
• Multi-factor authentication required for all internal systems that have access to player personal data.
• Regular security assessments and vulnerability testing of the 995bt platform infrastructure.
• Formal data breach response procedures, including player notification protocols in the event of a breach that poses a risk to your rights and freedoms.

While 995bt takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your login credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account.

9 Your Data Rights

As a 995bt player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and your registered account email address. We will respond within 30 days of receiving a valid request.

• Right of Access: You may request a copy of all personal data that 995bt holds about you, along with information about how it is processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold. Some corrections can be made directly through your account settings page.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. Note that data held for regulatory compliance purposes (such as transaction records and KYC documents) cannot be deleted within the mandatory retention window.
• Right to Restriction: You may request that 995bt restricts the processing of your data in certain circumstances, such as while a rectification request is being assessed.
• Right to Data Portability: You may request a machine-readable copy of personal data you have provided to 995bt (such as account registration data and transaction history) in a structured, commonly used format.
• Right to Object: You may object to processing of your data on the basis of legitimate interests, including profiling. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent (primarily marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

10 Children & Minors

The 995bt platform is strictly a 21+ service. We do not knowingly collect personal data from any individual under the age of 21. Our registration process includes a date-of-birth check, and our KYC verification procedures are designed to identify and prevent underage account creation.

If 995bt becomes aware that personal data has been collected from an individual who was under 21 at the time of registration, we will immediately suspend the account, notify the individual, and permanently delete all associated personal data unless retention is required for legal or regulatory reasons (such as records of financial transactions suspected of being linked to underage gambling activity, which may need to be reported to relevant authorities).

11 International Data Transfers

995bt operates primarily to serve the Bangladesh market. However, some of the third-party service providers we work with — including game studios, IT infrastructure providers, and identity verification platforms — may process personal data on servers located outside Bangladesh. Where such international transfers occur, 995bt takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Policy.

Safeguards used for international transfers may include contractual clauses that obligate the receiving party to process data in accordance with data protection standards consistent with this Privacy Policy, as well as technical controls such as encryption of data in transit and at rest. By using the 995bt platform and accepting this Privacy Policy, you acknowledge and consent to the transfer of your personal data to such third-party providers as described in this section.

12 Marketing Communications

With your consent, 995bt may send you promotional communications via email or SMS. These may include deposit bonus offers, free bet promotions, tournament alerts (such as BPL, IPL, T20 World Cup specials), seasonal offers tied to Eid, Pohela Boishakh, or other Bangladeshi cultural events, and new game launch announcements.

You can opt in to marketing communications during the account registration process or at any time through your account preferences page. You may withdraw your consent and opt out of all marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email sent by 995bt.
• Updating your communication preferences in your 995bt account settings.
• Emailing [email protected] with the subject line "Marketing Opt-Out" from your registered email address.

Opting out of marketing communications will not affect your ability to receive transactional communications related to your account, such as deposit confirmations, withdrawal processing updates, and security alerts — these are essential service communications and cannot be disabled while your account remains active.

13 Updates to This Policy

995bt reserves the right to update this Privacy Policy at any time. Where changes are material — such as a new category of data being collected, a change in the basis for processing, or an extension of the retention periods — we will notify registered players via email at least 14 calendar days before the changes take effect, giving you the opportunity to review the revised Policy and, where applicable, withdraw consent.

For minor or non-material updates — such as typographical corrections, clarifications of existing wording, or updates to contact details — changes may take effect immediately upon publication. The effective date displayed at the top of this page will be updated to reflect the date of the most recent revision. Your continued use of the 995bt platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how 995bt protects your personal data. Previous versions of this Policy are available on request by emailing [email protected].

14 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 995bt handles your personal data, please contact our support team using the details below. We aim to respond to all data-related enquiries within 30 calendar days of receipt.

If you believe that 995bt has not handled your personal data in accordance with this Privacy Policy, you have the right to lodge a formal complaint. Please first contact us directly so we have the opportunity to investigate and resolve the matter. If you remain unsatisfied following our response, you may escalate your complaint to the relevant data protection authority or seek independent legal advice.

995bt takes all privacy complaints seriously and will investigate every formal complaint we receive. Where a complaint is upheld, we will take prompt corrective action and notify you of the outcome and any remedial steps taken. We are committed to resolving all privacy-related disputes fairly, transparently, and in a timely manner.